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When you choose a CCP, you profit from maintenance and warranty plans that ensure top equipment availability, trouble free usage and minimal downtime. Preferred hotline access, at no additional cost, keeps your personnel productive by enabling them to obtain professional advice when needed. As a Leica Geosystems Customer Care Pack-age customer, you enjoy the security of our global components, combined with the convenience of local benefits.
Customer Care Packages are operated by a global network of professional support engineers and service technicians, and are available for total stations, GNSS products, digital levels and controllers, as well as HDS products and software.
Customer Care Package Offering
With a range of five different Customer Care Packages, you will be sure to obtain the package that best suits your particular requirements and budget. From Basic to Gold, Leica Geosystems has the right Customer Care Package for your business.
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CCPs are available for different durations and coverage levels. For example:
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Bronze CCPs are offered for selected products and markets. |
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Gold CCPs for total stations contain additional extended maintenance at recommended intervals. |
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Gold CCPs for HDS include an additional backup scanner. |
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Customer Support
Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any prob-lems that may arise, whether they are operational questions, instrument configuration issues or general advice. Support requests can be logged online 24 hours a day.
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Software Maintenance
Latest software improvements and new features keep you and your products up-to-date to maximize productivity.
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Hardware Maintenance
Periodic preventative maintenance carried out by experienced technicians minimizes repairs and downtime and ensures reliable instrument operation. The full service history helps your products retain their future sale value.
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Extended Warranty
Leica Geosystems surveying instruments come standard with a one-year warranty. This may be extended to a maximum of three years, covering labour and spare parts. An extended warranty provides the additional security of knowing that unplanned costs in the future can be avoided.
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Local Benefits
Each sales office enhances the standard Customer Care Package with local resources, delivery networks, local language and knowledge of local methods.
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